Service Agreement

Request Interpreting Services in 3 Easy Steps

1. Enter your name, email address and phone number.

2. Review the Statement of Terms & Conditions and submit the Service Agreement.

3. Submit the Job Request form.

Your personal contact information will be held strictly confidential and never shared with any third party.

RATES for Sign Language Interpreting Services

• General Assignments (w/ Advance Notice)
  $85.00 per hour, per interpreter, with a two-hour minimum. Minimum Rate $170.00.
  
• Legal Assignments (w/ Advance Notice)   
  $95.00 per hour, per interpreter, with a two-hour minimum. Minimum Rate $190.00.
• Emergencies
  • Immediate Dispatch $110.00 per hour, per interpreter, with a two-hour minimum. Minimum Rate $220.00. Billed portal-to-portal.
  • Same-Day Requests $95.00 per hour, per interpreter, with a two-hour minimum. Minimum Rate $190.00
• Conferences
  $95.00 per hour, per interpreter, with 50% due at the time of contract.
• Trilingual Interpreting & Tactile Interpreting
  $10 per hour added to the listed rates above.
• Performing Arts
  $255.00 - $510.00 per performance, per Interpreter with 50% due at the time of contract. The total cost will include rehearsal and preparation time.

Minimum rates include up to 2 hours of service. After the first two hours, additional time will be billed in 15-minute increments. The total amount due will be based on the time for which services were originally scheduled, even when an assignment ends early. Beyond the time scheduled for an assignment, there is no guarantee that interpreters will be available for services to be extended. When services can be provided beyond the scheduled time, the total amount due will be based on the actual time of service and billed at the applicable rate in 15-minute increments. Medical, Psychiatric, and Legal Emergency assignments will be billed portal-to-portal.

In some situations, more than one interpreter will be needed.

• In accordance with industry standards and Occupational Safety Guidelines, certain legal, highly technical, lengthy, or fast-paced platform assignments require more than one interpreter. An accurate description of the assignment will be necessary to determine these needs. One interpreter only does suffice for most assignments.
• Rarely, but on occasion, we encounter a deaf consumer who has a unique mode of communication and must engage the services of a Certified Deaf Interpreter (CDI) to establish effective communication. The CDI works as a team with the interpreter who is hearing and serves as an intermediary interpreter.

Terms of Payment: Net 30. Payment for services rendered for General, Legal, and Emergency assignments is due in full upon receipt of the invoice within 30 days. For Conferences and Performing Arts assignments, 50% of the payment is due at the time of contract and the balance upon completion, within 30 days. In all cases, if an invoice is not paid within 30 days from the date it was issued, a late charge will accrue at the rate of 1.5% per month.

CANCELLATION POLICY
Cancellations with less than the required notice will be billed in full. Voice mail cancellations will be time-stamped.

• Single-Day Assignments
  Notice of cancellation must be given at least 24 hours (one business day) in advance of the scheduled assignment. (Note: A 10 a.m. Monday assignment must be canceled before 10 a.m. on the previous Friday.)
  
• Multiple-Day Assignments
  48 hours (two business days) of advance notice is required for 2-4 day assignments.
  72 hours (three business days) of advance notice is required for 5+ day assignments.
  Cancellations without advance notice will be billed in full for the number of days/hours scheduled, not to exceed five days.
• Conferences & Performing Arts Assignments
  72 hours (three business days) of advance notice is required. 30 days of advance notice is required to recover the 50% down payment, which will otherwise be retained for the interpreter’s research and preparation time.

REIMBURSABLE EXPENSES
There will be no travel fees assessed when an interpreter from your vicinity can be assigned. If there are no available interpreters in your vicinity, assignments will be billed portal-to-portal and/or with the standard GSA mileage reimbursement rate added to the cost of service. Parking fees, if any, will be added.

Governing Law and Consent to Jurisdiction: This agreement, and any dispute arising out of or in connection with this Agreement, shall be governed by laws of the State of Florida. The courts of Sarasota County will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with this Agreement.

Provide us with your information below:

After submitting this Service Agreement, you will be taken to Step 3, the Job Request Form.

NOTE: You will not need to submit the Service Agreement again. In the future, to request interpreting services, simply click on the EXISTING Customer tab to submit the Job Request form.

Thank you for choosing VisCom. We look forward to serving you.